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When an order comes in and a sales opportunity becomes a customer, 360 Business Tool supports all service processes to enhance customer experience and build loyalty.
Our helpdesk system is used for support cases, service cases, and RMA handling. When a customer contacts you via e-mail, it ultimately converts into a ticket in 360. For each case, a unique ticket is assigned and used for future communication. If a customer contacts you instead by phone or chat, you should create the case manually in the system.
A case is in a common support queue until an employee takes responsibility for it. Case assignments can later be transferred to other employees.
The helpdesk system ensures a service case is never forgotten, and supporter acts based on the customer’s Service Level Agreement. When required, you have a way to categorize and prioritize cases. The system warns if a deadline is being exceeded so that nothing is lost. Once the case is closed, you can easily and quickly record time spent.
Our helpdesk system is used for all kinds of service and support cases. When a customer contacts you via e-mail, it ultimately converts into a ticket in 360. For each case, a unique ticket is assigned and used for future communication. If a customer contacts you instead by phone or chat, you should create the case manually in the system.
A case is in a common support queue until an employee takes responsibility for it. Case assignments can later be transferred to other employees.
The helpdesk system ensures a service case is never forgotten, and supporter acts based on the customer's Service Level Agreement. When required, you have a way to categorize and prioritize cases. The system warns if a deadline is being exceeded so that nothing is lost. Once the case is closed, you can easily and quickly record time spent.
You will get the most out of our Helpdesk system if it is related to your other work processes, and all tickets are created easily and quickly.
That is why we made the system very integration-friendly.
Create multiple email addresses customers can reach you at. Based on the email nature, a new ticket is automatically generated or information is added to an ongoing one. This way, customers are contacted in a prompt and personalized manner. Besides, it gets easy for you to control supporters who handle tasks.
When a customer calls, 360 looks up him/ her in the system. Thus, a supporter has access to all information about the customer’s purchase history, SLA, configurations, etc. – and can quickly provide a good and professional service.
If your service department needs some specific integration, we offer an API that can create tickets in 360 Business Tool using interaction with an external application.